Refund policy

Operated by Imperello Technologies. Paid BrewVPN subscriptions are billed by Paddle as merchant of record.

Free trial

The free trial does not require a card. There is nothing to refund for trial-only use. When the trial ends, VPN access stops unless you subscribe to Pro.

Monthly Pro subscription

Pro is a recurring monthly subscription at the price shown at checkout. You can cancel any time from your Paddle receipt email or by contacting us. After you cancel, you keep access until the end of the period you already paid for; you will not be charged again.

Refunds

If you were charged in error, charged after a cancellation that should have taken effect, or you cannot use the service due to a fault on our side, email support@imperello.com within 14 days of the charge. Include your account email and Paddle receipt or transaction ID. Approved refunds are processed by Paddle back to your original payment method.

We generally do not refund unused time on a month you already used successfully, or charges for periods where the VPN was available and working as described.

How to request a refund

1. Email support@imperello.com
2. Use the subject line “Refund request — BrewVPN”
3. Include your login email, approximate charge date, and why you are requesting a refund

We aim to reply within a few business days.

Related policies

See also our Terms of service and Privacy notice.